Get 20% off with code NUTRAWAG-20

Terms of Use

Last Updated: [DATE]

Welcome to NutraWag. These Terms of Use (“Terms”) govern your access to and use of the NutraWag website located at [WEBSITE URL] (the “Site”) and the purchase of our pet supplement products. By accessing or using our Site, you agree to be bound by these Terms and our Privacy Policy.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SITE OR PURCHASING OUR PRODUCTS.

1. Acceptance of Terms

By accessing, browsing, or making a purchase on our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with these Terms, you must not use our Site or purchase our products.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the modified Terms.

2. Company Information

[COMPANY NAME]
Address: [FULL ADDRESS]
Email: [CONTACT EMAIL]
Phone: [PHONE NUMBER]

3. Eligibility

You must be at least 18 years of age to use our Site and purchase our products. By using the Site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

4. Products and Services

Product Information

NutraWag offers pet supplement products designed to support your pet’s health and wellbeing. We make every effort to display our products accurately, including descriptions, images, pricing, and availability. However:

  • Product images are for illustrative purposes and may not reflect the exact appearance of the product
  • We do not warrant that product descriptions, pricing, or other content is accurate, complete, or error-free
  • We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice

Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. In the event a product is unavailable after you place an order, we will notify you and provide a refund or offer a suitable alternative.

Veterinary Advice Disclaimer

IMPORTANT: The information provided on our Site is for educational purposes only and is not intended to replace professional veterinary advice, diagnosis, or treatment. Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease in pets.

Always consult with a licensed veterinarian before:

  • Starting your pet on any new supplement regimen
  • Making changes to your pet’s diet or health routine
  • Using our products if your pet has existing health conditions or is taking medication
  • Addressing any health concerns about your pet

Never disregard professional veterinary advice or delay seeking it because of information found on our Site.

5. Pricing and Payment

Pricing

All prices are listed in Canadian dollars (CAD) and are subject to change without notice. The price charged for a product will be the price displayed on the Site at the time your order is placed, subject to the terms below.

Prices include applicable federal and provincial taxes (GST/HST/PST/QST) as required by law. Shipping costs are additional and will be calculated at checkout based on your location and selected shipping method.

Pricing Errors

Despite our best efforts, pricing errors may occur. If we discover a pricing error after you have placed an order, we will:

  • Contact you to inform you of the error
  • Give you the option to purchase the product at the correct price or cancel your order for a full refund

We reserve the right to cancel any order affected by a pricing error, even if the order has been confirmed.

Payment

We accept the following payment methods: [CREDIT CARDS, DEBIT CARDS, PAYMENT METHODS]. Payment processing is handled securely by our third-party payment processor. We do not store your complete credit card information on our servers.

By providing payment information, you represent and warrant that:

  • You are legally authorized to use the payment method
  • The payment information you provide is accurate and complete
  • You will pay all charges incurred by you or anyone using your account

6. Orders and Order Acceptance

Placing an Order

When you place an order through our Site, you are making an offer to purchase products subject to these Terms. You will receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute our acceptance of your order.

Order Acceptance

We reserve the right to accept or reject any order for any reason, including but not limited to:

  • Product availability
  • Errors in product or pricing information
  • Suspected fraudulent or unauthorized transactions
  • Credit or payment issues
  • Inability to ship to your location

Your order is accepted when we ship the products to you and send you a shipping confirmation email.

Order Cancellation by You

You may cancel your order before it ships by contacting us immediately at [EMAIL] or [PHONE]. Once an order has shipped, it cannot be cancelled, but you may return it in accordance with our Return Policy (Section 8).

Order Cancellation by Us

We reserve the right to cancel any order at any time before shipment for the reasons listed above. If we cancel your order, we will notify you by email and issue a full refund to your original payment method.

7. Shipping and Delivery

Shipping Within Canada

We currently ship only within Canada. We use reputable carriers including Canada Post and courier services. Shipping costs and estimated delivery times will be displayed at checkout and depend on:

  • Your shipping address
  • The size and weight of your order
  • Your selected shipping method

Delivery Times

Estimated delivery times are provided in good faith but are not guaranteed. We are not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions or natural disasters
  • Customs inspections (if applicable)
  • Incomplete or incorrect shipping addresses
  • Recipient unavailability

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier. You are responsible for filing any claims with the carrier for damaged or lost shipments after the package has been delivered to the carrier.

Shipping Address

You are responsible for providing accurate and complete shipping information. We are not responsible for delays or non-delivery due to incorrect addresses provided by you. If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipment at your expense.

8. Returns, Refunds, and Satisfaction Guarantee

Our 100% Satisfaction Guarantee

At NutraWag, we stand behind the quality of our products and your pet’s happiness is our top priority. We offer a hassle-free, 100% satisfaction guarantee on all purchases.

You are eligible for a full refund if:

  • You are not completely satisfied with your purchase
  • You do not see the results you expected
  • Your pet refuses to consume the product
  • The product does not meet your expectations for any reason

How to Request a Refund

Requesting a refund is simple and straightforward. Just send an email to [email protected] with:

  • Your order number
  • The reason for your refund request (helps us improve our products)
  • Your preferred refund method (original payment method or store credit)

No product return required. We trust our customers and value your time. You do not need to ship the product back to us to receive your refund.

Refund Processing

Once we receive your refund request email:

  • We will respond within 1 business day to confirm your request
  • Your refund will be processed to your original payment method within 5-7 business days
  • You will receive an email confirmation once the refund has been issued

What You’ll Receive

Your full refund includes:

  • 100% of the product purchase price
  • Original shipping costs (if applicable)
  • No restocking fees or hidden charges

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected] with:

  • Your order number
  • Photos of the damaged or defective product (if possible)
  • A brief description of the issue

We will promptly send you a replacement product at no charge, or issue a full refund—whichever you prefer.

Our Commitment to You

We believe in our products and want you and your pet to love them. If for any reason you’re not satisfied, we make it easy to get your money back. No complicated forms, no return shipping hassles, no questions asked. Your satisfaction is guaranteed.

9. Subscription and Autoship Program

We offer a subscription service (“Autoship”) that allows you to receive automatic recurring shipments of selected products at intervals you choose.

Enrollment

By enrolling in Autoship, you authorize us to automatically charge your payment method for each recurring order based on your selected delivery frequency.

Pricing and Discounts

Autoship customers may receive discounted pricing. The discount amount will be clearly displayed at the time of enrollment. Autoship pricing is subject to change, but we will notify you at least 30 days in advance of any price increases.

Managing Your Subscription

You can manage your Autoship subscription at any time by logging into your account or contacting us. You may:

  • Change delivery frequency
  • Skip an upcoming shipment
  • Modify product quantities
  • Cancel your subscription

Cancellation

You may cancel your Autoship subscription at any time without penalty by:

  • Logging into your account and managing your subscriptions
  • Contacting us at [EMAIL] or [PHONE]

Cancellations must be made at least 2 business days before your next scheduled shipment to avoid being charged for that shipment.

Payment Method Updates

You are responsible for keeping your payment information current. If we are unable to process payment for a scheduled Autoship order, we will attempt to contact you. After [NUMBER] failed payment attempts, your subscription may be cancelled.

10. User Accounts

Account Creation

You may create an account to access certain features, track orders, and manage subscriptions. When you create an account, you must provide accurate and complete information.

Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account

We are not liable for any loss or damage arising from your failure to protect your account credentials.

Account Termination

We reserve the right to suspend or terminate your account at any time for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Abusive behavior toward our staff or other customers

11. Intellectual Property Rights

Our Content

All content on the Site, including but not limited to text, graphics, logos, images, product descriptions, software, and other materials (collectively, “Content”), is the property of NutraWag or our licensors and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not:

  • Copy, reproduce, modify, or create derivative works of our Content
  • Distribute, sell, or exploit our Content for commercial purposes
  • Remove or alter any copyright, trademark, or other proprietary notices
  • Use our Content in any way that infringes our intellectual property rights

Trademarks

NutraWag, our logo, and other marks are trademarks of [COMPANY NAME]. You may not use our trademarks without our prior written consent.

User-Generated Content

If you submit reviews, testimonials, photos, or other content to the Site (“User Content”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, publish, and display such User Content for marketing and promotional purposes.

You represent and warrant that:

  • You own or have the necessary rights to the User Content you submit
  • Your User Content does not violate any third-party rights or applicable laws
  • Your User Content is accurate and not misleading

12. Prohibited Uses

You agree not to use the Site for any unlawful purpose or any purpose prohibited by these Terms. Prohibited uses include, but are not limited to:

  • Violating any applicable federal, provincial, or local laws or regulations
  • Infringing the intellectual property rights of others
  • Transmitting harmful code, viruses, or malware
  • Attempting to gain unauthorized access to our systems or networks
  • Interfering with the proper functioning of the Site
  • Engaging in any form of automated data collection (scraping, crawling, etc.) without our permission
  • Impersonating another person or entity
  • Harassing, threatening, or defaming others
  • Submitting false or misleading information
  • Using the Site to distribute spam or unsolicited commercial communications

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

NutraWag, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of (or inability to access or use) the Site or products
  • Any conduct or content of any third party on the Site
  • Unauthorized access, use, or alteration of your content or data
  • Any adverse reaction or health issue experienced by your pet from using our products

In no event shall our total liability to you for all claims arising out of or related to the use of the Site or products exceed the amount you paid us for the product in question, or $100 CAD, whichever is less.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless NutraWag and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:

  • Your use of the Site or products
  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property rights
  • Your User Content

15. Disclaimers

No Warranties

THE SITE AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR SECURITY.

We do not warrant that:

  • The Site will be uninterrupted, secure, or error-free
  • Defects will be corrected
  • The Site is free of viruses or other harmful components
  • The results of using the Site or products will meet your expectations

Product Results

Individual results from using our products may vary. We do not guarantee specific results for your pet. Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

16. Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of [YOUR PROVINCE] and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Jurisdiction

You agree that any legal action or proceeding arising out of or related to these Terms or your use of the Site shall be brought exclusively in the courts located in [YOUR PROVINCE], and you consent to the jurisdiction of such courts.

Dispute Resolution

Before filing any legal claim, you agree to first contact us to attempt to resolve the dispute informally by sending a written notice to [EMAIL ADDRESS] describing the dispute and your proposed resolution.

We will attempt to resolve the dispute within 30 days. If we cannot resolve the dispute informally, either party may pursue legal remedies.

17. Compliance with Laws

We comply with all applicable Canadian federal and provincial laws, including:

  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Competition Act
  • Consumer Protection Acts
  • Food and Drugs Act (as applicable to pet supplements)
  • Canada’s Anti-Spam Legislation (CASL)

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Site, constitute the entire agreement between you and NutraWag regarding your use of the Site and purchase of products.

20. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

21. Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms without restriction.

22. Contact Information

If you have any questions about these Terms, please contact us:

[COMPANY NAME]
Email: [CONTACT EMAIL]
Phone: [PHONE NUMBER]
Address: [FULL MAILING ADDRESS]

By using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

0